Frequently Asked Questions

Q. I'm having trouble when placing my order after I click "Secure Checkout", what can I do?

A. Our online shop is designed to work with all major browsers such as Internet Explorer, Firefox and Safari, but in some cases earlier versions of Internet Explorer (Version 8 and below) can take longer to link to our payment processing form. This can result in a white screen for a few moments before connection is made.

Alternatively you can either email over what you are trying to order to or contact us on 01384 264700 and
speak to one of our staff here at Customark with your problem (Office hours apply Mon - Thu 7am - 5pm).


Q. Can I have my own labels produced with my own company details printed?

A. Our CTL website shows all of our standard items that can be purchased from stock but here at Customark we have been producing bespoke labels for over 40 years. If you would like to email over your enquiry to with the size, print detail and quantity required we will send back a free of charge quotation.


Q. Do you offer bulk discounts?

A. Our website shows a few of our price breaks based on each product, should you have a larger sizeable quantity of packs you wish to order, please contact us and we will be willing to look at bulk discounts.


Q. Does cheaper mean lower quality?

A. No, you may have seen these different products online at a higher price but this was probably through one of the online catalogues that broker the production of these items. With us you are buying direct from the manufacturer so this is why we can offer more cost effective prices.